BPO – Business Process Outsourcing

Pomerico’s BPO service means taking full responsibility for selected operational processes within your company - such as HR, administration, finance, or IT support. With this solution, you gain ready-to-use results without the need to engage your own internal resources. Pomerico provides a dedicated team of specialists, professional management, and guarantees delivery of agreed KPIs.

What do we do?

Operational Cost Optimization

through effective tax, legal, and operational solutions, we significantly reduce the cost of running your business. Partnering with Pomerico is an investment that pays off.

Complete Administrative Support

recruitment, HR, payroll, and benefits are fully managed by Pomerico, allowing you to focus on strategic areas.

Scalability & Fast Deployment

ready-to-go teams of specialists can be deployed within days, depending on the service. This includes nearshoring in Poland solutions for international companies.

Dedicated Project Manager

we provide an expert responsible for day-to-day communication, goal achievement, and performance reporting.

Companies choose Pomerico BPO because we deliver measurable results - not promises.

92% project success, 0–7% turnover, and full teams onboarded in less than 3 weeks - all with a transparent, fixed monthly fee and no hidden costs.

Who is our BPO for?

For companies that want to work smarter - not harder.

Our BPO solutions are designed for organizations that want to save time, reduce costs, and focus on what truly drives their business growth.
We take over operations so your teams can concentrate on strategy, innovation, and scaling.
We work best with companies that:

Are growing dynamically and need scalable operational support (e.g. HR, Finance, IT).
Want to reduce employment costs without compromising service quality.
Operate internationally and need a trusted local partner in Poland who understands compliance, market specifics, and culture.
Have complex processes that need automation, standardization, or fresh optimization.
Seek a partner, not a vendor – someone who understands their goals and takes full responsibility for results.

We partner with both international corporations and scaling technology companies.
Regardless of your size - we act as your operational team.

Cooperation process

A transparent process. Measurable results.

A transparent process. Measurable results.At Pomerico, outsourcing means more than delegating tasks - it’s a strategic partnership built on trust, transparency, and performance. From the first conversation to ongoing optimization, we follow a proven four-step model.

1. Analysis & Diagnosis

We start by understanding your organization.
We analyze current processes, team capacity, costs, and operational challenges. Based on this, we identify which areas will bring the greatest ROI through outsourcing.

2. Cooperation design

We build a tailored BPO model: defining scope, KPIs, team structure, and reporting tools. Every project has a dedicated Project Manager and Team Leader responsible for quality and communication.

3. Implementation & onboarding

Within just a few weeks, we take over your operational processes. We handle recruitment, onboarding, compliance, HR and payroll administration, ensuring a seamless transition with no downtime or disruption. Your team starts performing - immediately.

4. Reporting & optimization

We provide regular reports and strategic insights. Based on data, we continuously optimize processes, costs, and efficiency. This is how our cooperation turns into a long-term partnership, not a one-time service.

Want similar results? Let’s make it happen.

Start your project

What processes can we take over?

We take care of your processes so you can focus on growth.

We operate comprehensively - from HR and finance to IT and marketing. Our team of specialists and process managers allows you to delegate entire operations to one trusted partner.

Finance & Accounting

Payroll and HR administration, Controlling and financial reporting, Invoicing and accounts management, Budgeting and cost optimization

HR & Administration

Recruitment and talent acquisition, HR and personnel management, Employee benefits administration, Onboarding and retention programs

IT & Support

Helpdesk and technical support, System maintenance and configuration, Application monitoring and issue resolution, User access and infrastructure management

Marketing & Sales Support

Market research and data analysis, CRM management and database updates, Campaign planning and coordination, Customer service and client communication

THIS IS WORKING

CASE STUDIES

Comprehensive HR
Transformation Driving Growth

Strategic Sales Leader
for Market Expansion

60 Hires, 1,600 Applications,
40,000 People Reached

More case studies

effectiveness in delivered projects

2000

completed projects

Clients for 2+ years

staff turnover index in assembled teams

WHAT OUR CLIENTS SAY

Trusted by industry leaders across Europe

“Pomerico is not only an expert but also a reliable partner who understands business challenges.”

Julia Kasparek-Guzik

Director of Operations
Datumo

“We have been impressed with the high-quality service and excellent communication.”

Mikołaj Piec

Owner
Mera Automatic

“Pomerico’s team has consistently delivered outstanding results for our company.”

Barbara Lewandowska

HR Manager
Isover

“A truly professional approach and exceptional expertise.”

Adam Nowak

CEO
Softline

FAQ

What is BPO in Poland and how does Pomerico deliver Business Process Outsourcing?

BPO means entrusting us with full responsibility for selected operational processes such as HR, finance, administration, or IT support. At Pomerico, we don’t just “take over tasks” - we deliver ready-to-use, measurable results. With over 2 000 completed projects and 92% effectiveness, we guarantee efficiency, compliance, and transparency at every stage.

Which processes can I outsource to Pomerico?

Clients outsource payroll, HR, recruitment, finance controlling, IT Service Desk, and even full back-office operations. We provide dedicated project managers and clear KPIs (SLA, quality metrics) so you know exactly what you’re getting. It’s more than outsourcing - it’s an extension of your business.

What benefits will my company gain from BPO?

Cost savings (up to 33% lower operational costs in client cases), higher productivity (up to 38% performance boost), and significantly reduced turnover (0-7% in outsourced teams). Most importantly, you gain a trusted partner that frees your leadership from administration and allows you to focus on growth.

Is BPO cost-effective for small companies and startups?

Yes. Outsourcing reduces fixed costs, eliminates the need to build internal HR/Finance departments, and with Pomerico you can start with just one employee - no minimum.

Is outsourcing legally safe and GDPR-compliant?

Yes. Pomerico ensures full compliance with labor law, taxes, social security, contracts, confidentiality and industry regulations (e.g., DORA, GDPR). Clients receive auditable processes and complete documentation.

How quickly can cooperation start?

Usually within 2-3 weeks, and even faster with pre-verified candidates. For larger teams, onboarding is typically 50% faster than internal hiring.

Can an outsourced team work fully remotely?

Yes - Pomerico builds remote, hybrid and on-site teams depending on your needs.

Which industries most commonly use BPO in Poland?

IT, finance and fintech, insurance, manufacturing & automation, startups, operational and back-office functions.

Can I combine BPO with other services like PEO, Payroll or Recruitment?

Yes - many clients use a combined model. Pomerico acts as a one-stop partner for HR, payroll, legal, recruitment and operations.

Industry

Specializations